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Translate the business requirements of the subject matter experts into contractual requirements and deliverables and ensuring those are clearly identified in the final contractual documentation.
- Create Request-for-Quotes (RFQs), Draft and lead Requests-for-Information (RFIs) and Requests-for-Proposals (RFPs). - Develop and maintain a supplier scorecard that measures KPIs for each project, including quality of deliverables provided. - Develop effective and positive relationships with suppliers based on quality, cost, delivery and responsiveness. - Interpret Master Services Agreements, Software License Agreements, SOWs, and Service. - Level Agreements (SLAs). - Lead commercial negotiations with hardware, software, services suppliers to ensure the Bank receives the best quality at the lowest possible cost. - Ensure SLAs are being met by our suppliers, and where they are not, seeking an equitable resolution. - Serve as a liaison between IT, Procurement and Finance to ensure that Statements of Work (SOW) and necessary contracts are completed in a timely fashion. - Must possess extraordinary ability to build strong relationships with internal IT customers that result in positive support of sourcing processes. - Facilitate internal education on IT Supplier Management or similar topics. - Assist IT Asset Management in ensuring compliance of software and hardware maintenance agreements. - Work closely with IT staffing firms and other suppliers to source contractors for IT. - Develop and present negotiation strategies and agreement summaries to all levels of management.
Qualifications: - Minimum of 5 more years of technology procurement/supplier management experience including telecom, hardware, software, services, technology licensing structure and license compliance. - Minimum of 3 years in Information Technology preferred. - Experience in working directly with suppliers is a must. - Experience working with financial information as a means of decision-making and pricing comparisons. - Good influence, negotiation and contract management skills. - Ability to work well on a team, maintain a sense of urgency and continuously strive to improve processes to drive efficiencies. - Must possess an understanding of various software licensing models. - Good elicitation skills to identify business requirements for sourcing efforts. - Ability to quickly learn how to use various software tools. - Ability to balance and prioritize several conflicting demands to achieve optimum service performance. - Ability to multi-task and remain composed while working in a fast-paced, high-pressure environment.
Education and/or Certifications: - Bachelor s degree (B.A. or B.S.) from four-year accredited university in Business, Finance or Information Technology
ING DIRECT offers one of the best benefits plans around, providing medical and dental health coverage; flexible spending accounts; 401K retirement plans and fitness programs.
Why join the ING DIRECT team? As the #1 direct bank in the U.S., were fostering a nation of savers by providing innovative financial products that are easy to use. We seek people with the same passion to join our team. If youre an energetic person who wants to help us grow a different kind of bank, we look forward to hearing from you. To learn more, visit us at ingdirect.com.
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